Establishing, maintaining, and growing relationships with our clients is at the heart of business success for all creative professionals. What does it take to connect with clients in a way that sustains such relationships, in good times and in bad?

The answer is listening. We all know there’s a price to pay for not listening but did you know there is power in listening with purpose? In fact, there are three distinct “levels of listening”.

Participants will gain an awareness of what we “hear” at each of the different levels and learn some simple techniques to practice when communicating with clients or collaborators.

About the Presenter

Laura Weiss, MBA, CPCC, ACC
design diplomacy LLC

As a professional coach, facilitator, mediator, and consultant, Laura Weiss helps creative leaders engage in powerful conversations that drive change.

A former licensed architect, Laura spent a decade with the global design firm IDEO as a Practice Director and Associate Partner. An expert in service design, she subsequently assumed leadership roles inside a variety of enterprises seeking to build their own capacity for innovation. Today she leads her own practice Design Diplomacy LLC and is an Adjunct Professor at the California College of the Arts.

Laura holds a B.Arch. with honors from Cornell University, an M.Arch. from Yale University, and an MBA from the MIT Sloan School of Management. She earned her CPCC (Certified Professional Co-Active Coach) credential through the Coactive Training Institute and is an ACC (Associate Certified Coach) with The International Coach Federation.