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  • Person-Centered Wayfinding at the Zuckerberg San Francisco General Hospital campus

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    Person-Centered Wayfinding at the Zuckerberg San Francisco General Hospital campus

    Wednesday, November 10, 2021 @ 12:00 pm - 1:00 pm PST

    How do you create a “radically inclusive” wayfinding system?

    Zuckerberg San Francisco General (ZSFG) hospital recognized that challenges in navigating their campus had become a barrier to serving their community. ZSFG aspired to develop a comprehensive and integrated wayfinding strategy to support current and future building renovations and additions on campus, construction disruptions, and department and clinic relocations. ZSFG is a high-volume public safety net hospital, trauma center, and healthcare campus serving a diverse population with wide-ranging mobility, sensory, cognitive, cultural, socio-economic, language, literacy, and acuity needs. Originally built in the late 1800’s, the expansive campus now has thirteen buildings and continues to grow and change.

    In this presentation, Boulder Associates Architects’ research team, BA/Science, will describe their person-centered approach which gathered evidence to point designers and decision makers in the right direction. Research activities were designed to understand how diverse campus users create internal maps, calculate routes, and recognize distinct places in current and future states. Results from this study provided recommendations for the design of wayfinding signage & graphics, operational process improvements, and infrastructure improvements.


    Learning Objectives

    1. Develop a research plan to study campus wayfinding.
    2. Identify campus wayfinding challenges experienced across diverse users.
    3. Collect evidence to identify design features that support and challenge wayfinding.
    4. Apply findings to inform design strategies that promote wayfinding in complex campus environments and across diverse user needs.


    About the Presenters

    Jenny Hastings
    Principal | Boulder Associates Architects

    Jenny holds a BA in Interior Design from California State University Sacramento. Jenny is a founder of Boulder Associates’ evidence-based design entity, “Examine”, growing the firm’s focus on informed design practices and strengthening client relationships through evidence-based design. She is passionate about patient-centered design and ensuring patients and families are the focus of design efforts. Jenny champions Boulder Associates’ work planning in design, pull planning in design and construction, and training new designer staff on Lean fundamentals.

    Meredith Banasiak, Assoc. AIA
    Director of Research | BA/Science, Boulder Associates Architects

    As Director of Research for Boulder Associates’ BA/Science group, Meredith leads efforts to support a person-centered design culture. She brings experience in optimizing person-environment interaction by developing research partnerships with healthcare organizations, innovating novel methods for collecting data, and translating evidence with design teams.


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    Wednesday, November 10, 2021
    12:00 pm - 1:00 pm PST
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    AIA San Francisco
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